Request a Quote

Nationwide Warranty

The benefits under the warranties specified in this document are in addition to other rights and remedies you may have under the Australian Competition and Consumer Act 2010 (the Australian Consumer Law) with respect to NOVUS® products and services. Nothing in this warranty modifies or excludes your legal rights under the Australian Consumer Law.

No other warranties either express or implied by law are made with respect to NOVUS® products or services. If a NOVUS® product or service is not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided it is fair and reasonable to do so, NOVUS® limits it liability to replacement of the product or the supply of the services again or supply of an equivalent or better product.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

The express warranties are provided by the NOVUS® branch on the reverse.

All warranty claims must be made to the manager at the NOVUS® branch from whom you procured repair services or product or the nearest NOVUS® branch to you. You may be required to bring your vehicle to the appropriate NOVUS® branch for evaluation. You will be responsible for any other expenses associated with a qualifying claim under this warranty. You must submit either your invoice showing the purchase of the product or services for which the warranty claim is being submitted or your warranty card related to such products or services. If your warranty claim is deemed to be invalid, NOVUS® will contact you to see if you want NOVUS® to conduct repairs or replacement of auto glass at your cost.


Windscreen Repair

A windscreen repaired by NOVUS® is warranted, in normal use, to not crack further from the site of the repair for so long as the original purchaser of the windscreen repair services remains the owner or lessee of the vehicle whose windscreen was repaired. This warranty expires on sale or expiration of your lease of the vehicle. If the windscreen repair does fail or additional cracks develop from the site of the repair, NOVUS® will issue you a credit in the amount of the cost of the repair towards the purchase of a new windscreen from the NOVUS® branch that repaired the windscreen or the NOVUS®branch nearest you. In the event that NOVUS® is not able to replace the windscreen or you would prefer a refund, the amount of the original windscreen repair will be refunded to you.

Auto Glass Products

Replacement auto glass sold and installed by NOVUS® is warranted against defects in materials for as long as the original purchaser of the auto glass remains the owner or lessee of the vehicle in which the auto glass was installed and warranted against defects in workmanship in the installation of the auto glass by NOVUS®, including water leaks as a result of the installation of new auto glass, for a period of twelve (12) months from the date of installation. This warranty expires on sale or expiration of your lease of the vehicle. The foregoing warranty is void with regard to and does not cover breakage or damage to auto glass due to vandalism, theft, Acts of God, or intentional or accidental causes or defects. This warranty covers the replacement or repair of the auto glass products purchased and installation of the auto glass products under warranty.

The auto glass warranty does not cover water leaks, stress cracks or damage to auto glass arising in connection with installations in vehicles having pre-existing damage, defect, modifications to the vehicle in proximity to the installation, rusting of the body affecting the auto glass installed or faulty rubber seals affecting the auto glass installed. NOVUS® will use all commercially reasonable efforts to advise you of the existence of any pre-existing conditions prior to removal of the existing auto glass that may cause.

NOVUS® repairs are made in accordance with Australian Standards, AS2366. 1999 and all auto glass replacements are carried out in accordance with manufacturer’s specifications.

The stated warranties for windscreen repair or auto glass products shall extend to repaired windscreens or repaired or replaced auto glass products for the balance of the applicable period of the original warranty.

For any specific questions about the NOVUS® warranty, please contact your nearest NOVUS® branch or the NOVUS® branch where the product or service was purchased.

Skip to content