Privacy Policy

NOVUS Glass is committed to protecting the privacy and security of your personal data.

This notice explains how we use any personal data about you, in accordance with the General Data Protection Regulations (GDPR).


The GDPR sets out that personal data we hold about you must be:

  • Used lawfully, fairly and in a transparent way.
  • Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
  • Relevant to the purposes we have told you about and limited only to those purposes.
  • Accurate and kept up to date.
  • Kept only as long as is necessary for the purposes we have told you about.
  • Kept securely.


Personal data means any information about an individual from which that person can be identified. We collect, store, and use the following types of personal data about you:

  • Personal contact details such as name, title, addresses, telephone numbers, and email
  • Your credit card details and/or bank account details.
  • Your insurance claim details (if our work is part of an insurance claim)
  • Your vehicle information (make, model, registration number, VIN number)
  • Your proof of identity (driving licence and/or passport)
  • Your image on security CCTV around our site
  • Your communications with us and any feedback you provide


  • From you directly, either verbally or written, or,
  • from your insurance company, or,
  • from your fleet manager, or,
  • from your accident management company
  • Some personal data may, where lawful to do so, or with your consent, be collected by us from third parties (e.g. DVLA to check your driving licence when using our courtesy vehicles).


We will only use your personal data when the law allows us to in the following circumstances:

  • Where we need to perform our services to you.
  • Where we need to comply with a legal obligation.
  • Where necessary for legitimate interests pursued by us or a third party, and your interests and fundamental rights do not override those interests. For instance, your insurance company.


We will only use your personal data for the purposes for which we collected it. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, where this is required or permitted by law.


We do not use any automated decision-making processes using your personal data.


We will share your personal data with third parties and other service providers where it is necessary to perform our services to you, or where we have another legitimate interest in doing so, or where required by law.

We require third parties to respect the security of your data and to treat it in accordance with the law. We may transfer your personal data outside the European Economic Area (EEA). If we do, you can expect the same degree of protection in respect of your personal data as to that provided within the UK.

“Third parties” includes third-party service providers (including contractors and designated agents).


All third parties are required to take appropriate security measures to protect your personal data. We only permit third parties to process your personal data for specified purposes in accordance with our instructions, and not for their own purposes.

We have security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal data to only those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. If we suspect that a data breach has occurred, we will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

DATA RETENTION – How long we will use your data for

We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements, and this will usually be a maximum of 7 years. In some circumstances we may anonymise your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you.


Under certain circumstances, by law you have the right to:

    1. Request access to your personal data (“data subject access request”). To receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
    2. Request correction of the personal data that we hold about you. You can have any incomplete or inaccurate information we hold about you corrected.
    3. Request erasure of your personal data. You can ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to “object to processing” (see below).
    4. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this basis. You also have the right to object where we are processing your personal data for direct marketing purposes.
    5. Request the restriction of processing of your personal data. You can ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.
    6. Request the transfer of your personal data to another party. If you want to review, verify, correct or request erasure of your personal data, object to the processing of your personal data, or request that we transfer a copy of your personal data to another party, please contact us in writing. We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is a method of security to ensure that personal data is not disclosed to any person who has no right to receive it.
    7. Right to withdraw consent. Where you may have provided your consent to the collection, processing and transfer of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact us directly. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have a legitimate basis for doing so in law.


Please note that you are under no obligation to provide us with your personal data, but not providing certain data could prevent us from providing our services to you, or we may be prevented from complying with our legal obligations.

If you have any questions about this privacy notice, please contact us directly at

Methods of Providing Feedback:

The following methods of providing feedback to Fix Network on the provisions of goods and service to people with disabilities are available:

Telephone- Fix Network Head Office: 1-450-433-1414

Email –

Fix Network accessibility plans and policies

Ontario has set standards for accessibility under the Accessibility for Ontarians with Disabilities Act, 2005.

The Integrated Accessibility Standards Regulation (Ontario Regulation 191/11), under the act, includes accessibility standards for Customer Service, Information and Communications, Employment, Transportation and the Design of Public Spaces. These important standards are designed to create a barrier-free and accessible Ontario by 2025.

Learn more about how Fix Network is working to comply with the requirements under each of the standards to remove barriers to our programs and services:

Formats of Documents

This Policy, and related practices and protocols, shall be made available to any member of the public upon request. Fix Network will provide documents, or the information contained in documents, required to be provided under the Standard, to a person with a disability in a format that takes the person’s disability into account.


Please be aware that our efforts to maintain accessibility and usability are ongoing. While we strive to make the website as accessible as possible, some issues can be encountered by different assistive technology as the range of assistive technology is wide and varied. If you do encounter an accessibility issue, please be sure to specify the web page and nature of the issue in your email and/or phone call, and following investigation, we will make all reasonable efforts to ensure that page or the information contained therein is accessible to the standard outlined in the Web Content Accessibility Guidelines (WCAG) 2.0 AA conformance.

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