Outstanding Service and Repair
I’ve had two rock chips to my windshield in a period of 6 weeks. I was able to get both repaired within 24 hrs of when they occurred and before they spread further. My car insurance paid for both repairs. Couldnt be more pleased with the repairs and service
Charlie
Windshield replacement
I am very happy with the professionalism that was displayed in the replacement of my windshield. I would recommend Novus Glass to all my friends. A local franchise that represents the Spokane community well. Thanks
Danny B
Great customer service and work!!
From the minute I spoke to the personnel in the phone to the repair technician who came to my place of work and repaired my window mechanism in a downpour, Ivreceived nothing but reassuring words, low and honest quote and a fantastic experience. I highly recommend this business! I was so stressed and they pulled through at half the cost my Honda dealer quoted me! They also came that same day and accommodated my busy work schedule!! Thank you!!! Will use again!
Rachel Samaha
Great service!
Had our Subaru Outback windshield replaced by tech. Cody: -On time. -Great knowledge. -Very good workmanship and was done in 45 minutes. -Highly would recommend!
Dave Bond
Wonderful service
I would highly recommend Novus to anyone! Matt was on time, friendly, called in the claim with me, and did an excellent job on my windshield.
Challys Resta
Friendly and Prompt
I was very impressed with the fast efficient personal manner that I've gotten to get my windshield repaired for a rock chip and you can't even see where the chip was if you didn't know beforehand. Thanks again Matt! I will be referring your business to others. Ken Curry
Ken Curry
Superb Customer Service
I was impressed by the level of customer service. Matt was polite and helpful in setting up the appointment, and even though I was late by half an hour, he told me that a bay in his shop was waiting for me. The waiting room was warm and comfortable and the process didn't take long, and I was on my way.
Charlotte Roemer
Easy and Stress Free
These guys are great. I can't say enough about how easy it was to get my windshield replaced, especially coming from out of town and working on a tight schedule. They communicated everything clearly and I never felt scammed or pushed into anything extra. Truly a class act and if I lived in the area would return again! Special thanks to Matt and Paul for working with me directly
Cara LeDuc
Gratitude customer service, extremely friendly
Very responsive, owner stayed late to fix my Crack in my windshield to prevent repairing entire windshield. Very friendly, talkative.
Mindy Watson
Review
On time with the service call. very friendly, job was done under time and car was left clean. Great customer service from the office down to the service tech who finished the job. Have had one other windshield replaced and can say this was much more on time and a cleaner exit than the other company. I would reccomend this company to anyone who needs glass work done!
Cory Preder
Windshield replaced under difficult scheduling
We live in our RV, and are always travelling. So we need to be flexible and innovative on repairs needed as we move around the country. Last week, a bird hit our jeep's windshield, and left quite a large break. We were getting ready to head east on a long trip the next Monday. Local repair shops couldn't get to our work till the day we left, so I called Novus in the Spokane Valley. It was 165 miles into our trip, but on our way. We arranged to park in a nearby shopping mall (had to have room for a 40' motorhome towing a jeep), for a 1pm appointment for the repair. Novus sent their repair van to our location, on time, with a very skilled technician. He had the old windshield off, and the new one installed in short order. We paid the very reasonable cost with a credit card with his mobile card reader, and he was on his way. We had lunch in a nearby restaurant while we waited for the glue to dry. Two hours later, we were on our way, getting to Montana, and parked in our selected site, all on schedule. A very satisfying experience for one of those unfortunate accidents that happen on any trip.
Dan Rambow
Fast, friendly, professional service!
This place is amazing. My windshield was chipped on a Saturday while I was still in Montana, and I called from almost 4 hours away to see if they could make time to repair it. Even though the shop closes at 1pm, Matt told me to come anyway, even if it was a little past 1 when I got into town. When I got there (just before closing!), Matt called my insurance company and sorted the claim out for me so all I had to do was confirm the damage and the repair. He finished the repair quickly and I was back on the road in no time! Absolutely the best repair experience of my life.
Marilyn Brault-Binaghi
Reasonable price, great customer service, will come and have our other truck done.
I really like to spend locally and Novus gave me the opportunity to do so, yet still have a nationally recognized company behind the name. Matt was knowledgeable, professional and personable. I'll definitely be back to get my other truck done. Oh and Lily is a wonderful companion while you wait!
Shannon Lott
Superior Service!
With a quick phone call to the shop I was assured the service I needed! The shop owner was extremely knowledgable and familiar with insurance and got our carrier to authorize the expense! I had no idea auto insurance covered a chipped windshield! Although it seemed like everyone came in at the same time, he was able to help all of us! Pleasant atmosphere, knowledgeable and super friendly! He got us out of the shop and back on the road in no time!
Eve Cooper
Excellent Service!
I inquired about a new windshield for my car. They priced it and I said I would get back to them. About a week later they called and said they had the windshield in stock and had time to install it that day. I was thrilled that they followed up and reaced out to make it easy for me. They even offered to come install the windshield at my home. I opted to goto their shop. Excellent service, excellent work! I would recommend them to anyone!
Steve Sparks
Quick, Easy & Pain Free For Me!!!
Novus glass is quick, trustworthy, excellent at what they do, and they go the extra mile for you! I gave them my car info & home address. They gave me an appointment that fit my schedule, and two polite young men, arrived at my house, on time, and replaced my windshield. They called before arrival, replaced my windshield while I worked in my office, knocked on my door, gave me the care info, and took my payment!!! Pain free for me!!! They offered me the opportunity to run the work through my insurance, if I desired, and they even installed complimentary windshield wipers!!! I will use them every time I need window repair on my vehicles!!!!! Give them a call!!!
Misty Daughters
